At Shanderson Jewellery Limited, we pride ourselves on delivering exquisite jewelry crafted with exceptional care and attention to detail. Our goal is to ensure that our valued customers are completely satisfied with their purchases. In order to maintain the highest level of quality and customer satisfaction, we kindly ask our customers to review our refund and return policy below.

In-Office Collection and Inspection

Please note that Shanderson Jewellery Limited does not ship items to customers. All purchases must be collected in person at our office. We encourage our customers to thoroughly inspect their items before taking them away from our premises. Our team will be on hand to assist and address any concerns or questions you may have during the collection process.

No Return and Refund Policy

Once a customer has collected their item(s) from our office, we regret that we are unable to accept any returns or issue refunds. By collecting the item(s), the customer acknowledges that they have inspected the jewelry and are satisfied with the quality and condition.

Ensuring Satisfaction Before Collection

We understand the importance of complete satisfaction with your jewelry purchase. To ensure that you are happy with your item(s) before collection, we recommend taking the following steps:

1. Ask questions: Our knowledgeable staff is more than happy to answer any questions you may have about the item(s) you are purchasing. Please do not hesitate to ask for clarification or additional information.

2. Inspect the item(s) carefully: Take the time to closely examine the jewelry, including the craftsmanship, materials, and any gemstones or diamonds. If you have any concerns, please bring them to our team's attention immediately.

3. Verify sizing: If applicable, ensure that the item(s) fit correctly, such as rings, bracelets, or necklaces. If you require any adjustments, please discuss this with our team before taking the item(s) away.

We appreciate your understanding and cooperation with our refund and return policy. At Shanderson Jewellery Limited, our commitment to customer satisfaction drives us to create beautiful, timeless pieces that you will cherish for years to come. Thank you for choosing us for your jewelry needs.

Contact us

If you have any questions about our return and refund policy, please do not hesitate to contact us:

Shanderson Jewellery Limited
Unit A7, 5th Floor,
Kaiser Estate Phase 1,
41 Man Yue Street,
Hung Hom, Kowloon,
Hong Kong

Email: support@shanderson.com